Refund policy

Last Updated: October 2026

At Prostate Discovery, we value our customers and are committed to providing a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund according to the guidelines below.

Return Eligibility

Customers may request a return or refund within 30 days from the date of delivery.

To be eligible for a return:

  • The product must be purchased directly from our online store.
  • Customers must provide valid order information or proof of purchase.
  • Return requests must be submitted within the applicable return period.
  • Products should be returned according to the instructions provided by our customer support team.

How to Request a Return

To begin a return request, please contact our customer support team:

Email: VaughtonRichard347@gmail.com

Please include the following information:

  • Order number
  • Customer name
  • Reason for the return request
  • Any relevant details or supporting information

Our team will review your request and provide further instructions if applicable.

Refund Process

Once your return request has been approved and reviewed, refunds will be processed to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or there is an issue caused during fulfillment.

We recommend using a shipping method with tracking information when returning products.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery.

Please provide your order number and relevant details so our team can review the situation and assist you.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been opened, used, or modified where applicable
  • Items returned without required order information
  • Products returned after the applicable return period
  • Items purchased through unauthorized sellers

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be considered before the order has been processed or shipped.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

Any updates will be posted on this page with the revised date.

Contact Information

Prostate Discovery Customer Support

Email: VaughtonRichard347@gmail.com

For questions regarding returns, refunds, or orders, please contact us by email. We will respond as soon as possible.

Thank you for choosing Prostate Discovery.